Privacy Policy

Who we are

Prime Degrees Ltd is a family-run plumbing and heating company based in Bishop's Stortford, serving customers across Hertfordshire, Essex, and surrounding areas. For data protection enquiries, email info@primedegrees.co.uk or call 01279 295 772.

Information we collect

Depending on how you use our website or services, we may collect:

• Your name, email address, telephone number, address, and postcode.
• Details of your enquiry, property, plumbing or heating system, and the service you require.
• Records of quotations, appointments, work completed, communications, invoices, and payments.
• Technical information about website use, such as device, browser, pages viewed, and basic analytics data.

How and why we use your information

We use personal information to respond to enquiries, prepare quotations, arrange and deliver services, manage customer relationships, keep business and accounting records, improve our website, protect our systems, and comply with legal obligations.

Our lawful bases may include taking steps before entering into a contract, performing a contract, complying with legal obligations, pursuing our legitimate interests in operating and improving the business, and consent where this is required, including for optional direct marketing.

Who we share information with

We share information only where necessary with trusted providers that support our operations. These may include LeadZilla for enquiry and lead management, ServiceM8 for job management, QuickBooks for accounting, Make for workflow automation, website hosting and analytics providers, professional advisers, insurers, and authorities where disclosure is legally required.

Some providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used in accordance with applicable data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining warranty and service records, meeting tax and accounting obligations, resolving disputes, and establishing or defending legal claims. Marketing information is retained until you withdraw consent or object.

Your data protection rights

Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, object to processing, request data portability, and withdraw consent at any time where consent is the lawful basis.

To exercise a right, contact us using the details above. You can also complain to the Information Commissioner's Office through ico.org.uk/make-a-complaint.

Cookies and website analytics

Our website may use essential technologies needed to operate and analytics tools that help us understand how the site is used. Browser controls can be used to restrict or delete cookies, although doing so may affect some website functions.

Changes to this notice

We may update this notice when our services, suppliers, or legal obligations change. The latest version will be published on this page.